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The GCP-GCX Exam is designed to evaluate the ability of professionals to implement and maintain Genesys Cloud CX solutions. GCP-GCX exam covers a wide range of topics, including system architecture, configuration, and administration. The test also evaluates an individual's ability to troubleshoot and resolve issues related to Genesys Cloud CX. Professionals who pass the GCP-GCX Exam are recognized as experts in the field and are equipped to handle complex Genesys Cloud CX implementations.

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The Genesys sector is an ever-evolving and rapidly growing industry that is crucial in shaping our lives today. With the growing demand for skilled Genesys professionals, obtaining Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) certification exam has become increasingly important for those who are looking to advance their careers and stay competitive in the job market. Individuals who hold Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) certification exam demonstrate to their employers and clients that they have the knowledge and skills necessary to succeed in the GCP-GCX exam.

Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification exam that tests the knowledge and skills of individuals who wish to become certified in the Genesys Cloud CX platform. The Genesys Cloud CX platform is a cloud-based contact center solution that provides a range of features and capabilities to organizations of all sizes. GCP-GCX Exam is designed to evaluate the knowledge and skills of individuals in a variety of areas related to the Genesys Cloud CX platform.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q62-Q67):

NEW QUESTION # 62
Why are Divisions important in an organization?

A. Divisions are used to divide interactions equally between 2 or more queues.
B. Divisions define which users can be assigned to queues.
C. Divisions allow grouping and segregation of objects while keeping them inside the same organization.
D. Divisions allow the organization to control which roles can be assigned to users.

Answer: C

Explanation:
Divisions are important in an organization because they allow grouping and segregation of objects while keeping them inside the same organization. A division is a logical container that holds various objects in Genesys Cloud CX, such as users, queues, flows, etc. Divisions enable administrators to control access and visibility of these objects based on roles and permissions. For example, administrators can use divisions to separate different business units or teams within an organization and assign different roles and permissions to each division. Reference: https://help.mypurecloud.com/glossary/division/ https://help.mypurecloud.com/articles/about-divisions/

NEW QUESTION # 63
Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
Genesys Cloud CX Collaborate is a feature within the platform that supports real-time communication and collaboration among users, including video chat capabilities. As of the latest documentation, Genesys Cloud CX Collaborate supports video chat with up to 8 people simultaneously. This feature facilitates effective team collaboration and communication, allowing team members to engage in video conferences and meetings directly within the Genesys Cloud environment, enhancing teamwork and decision-making processes.

NEW QUESTION # 64
Where can you add preconfigured settings to the phones?

A. Admin > Telephone > Phone Management > Base Settings
B. Admin > Telephone > Phone Management > Calls
C. Admin > Telephone > Phone Management > Phones

Answer: A

Explanation:
Explanation
Admin > Telephone > Phone Management > Base Settings is where you can add preconfigured settings to the phones in Genesys Cloud CX Telephony Admin menu. Base settings are sets of configuration options that apply to one or more phones in Genesys Cloud CX. Base settings can include various options, such as:
* Phone model
* Firmware version
* Line keys
* Soft keys
* Feature keys
You can add base settings to the phones by creating and assigning base settings profiles in Genesys Cloud CX Telephony Admin menu. Base settings profiles are templates that contain one or more base settings that apply to a group of phones based on their model or firmware version. References:
https://help.mypurecloud.com/articles/base-settings-overview/
https://help.mypurecloud.com/articles/create-a-base-settings-profile/

NEW QUESTION # 65
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

A. True
B. False

Answer: B

Explanation:
Explanation
You cannot allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization is a false statement. You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization by using feedback email groups in Genesys Cloud CX Collaborate Content Management. Feedback email groups are groups of email addresses that receive feedback messages from users who view content items in Content Management. Content items are files or links that contain information or resources related to various topics or categories in Content Management. You can create feedback email groups and assign them to content items or categories based on your needs. References: https://help.mypurecloud.com/articles/content-management-overview/
https://help.mypurecloud.com/articles/create-a-feedback-email-group/
https://help.mypurecloud.com/articles/assign-a-feedback-email-group-to-a-content-item-or-category/

NEW QUESTION # 66
You can use Regular Expressions to create Number Plans

A. False
B. True

Answer: B

Explanation:
Genesys Cloud CX allows for the use of Regular Expressions in the creation of Number Plans. This capability provides a powerful and flexible way to define and manage dialing patterns and rules within the system, enabling complex call routing strategies and ensuring that calls are handled in the most efficient manner possible.

NEW QUESTION # 67
......

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